What you can expect from us

You will be provided with a well-maintained, thoroughly cleaned and well-looked-after flat with modern, functional and cosy furnishings.

The beds are made up. We provide bed linen, towels, bath towels and tea towels. All flats have a fully equipped kitchen with a hob, fridge, coffee machine and all the necessary utensils. A hairdryer and iron are also provided.

Final cleaning is included in the booking price.

When booking, you have a choice: our affordable Standard Rate or the flexible Flex Rate with extended cancellation options.

Here you’ll find further information about our holiday flats in alphabetical order:

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Accommodation tax

The accommodation tax is levied on behalf of and in the name of the State Capital of Dresden in accordance with the applicable regulations. Further information can be found at
www.dresden.de/beherbergungssteuer

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Arrival / Departure

Check-in takes place directly at the accommodation you have booked. You will receive detailed information on how to get there and check-in by email in good time before your arrival.The rental period begins at 4.00 pm on the day of arrival and ends at 10.00 am on the day of departure.

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Babies and toddlers

Babies and toddlers are welcome here! Babies and toddlers under the age of 4 stay free of charge in a cot. We provide cots and high chairs. Please bring your own bed linen and towels for babies staying free of charge.

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Bed linen and towels

Unless otherwise expressly agreed, we provide bed linen, towels, bath towels and tea towels. For stays of 8 nights or more, linen is changed once a week.

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Bicycles / E-bikes

At most of our locations, we provide cycle parking spaces, some of which also have e-bike charging facilities. Please refer to the details provided for each flat.

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Book

Offers are subject to change. Offers and bookings can be made in accordance with the terms and conditions provided in each case. Once you have made a booking, you will receive a booking confirmation setting out all the agreed services and booking terms. Bookings are only binding once you have received our booking confirmation.

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Bookings

You can usually reserve flats for a few days. This is very easy to do using the booking system on our website, www.apartmentdresden.com. Reservations are not possible for last-minute bookings.

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Booking Terms and Conditions

Flex rate or standard rate – the choice is yours

Flexrate – stay flexible
The Flex Rate offers you free cancellation up to and including 15 days before arrival. Even if you cancel later, any nights falling more than 14 days after receipt of the cancellation notice can be cancelled free of charge. For nights up to and including 14 days after receipt of the cancellation notice, 80 per cent of the price of the cancelled services for this period will be charged. After check-in, service charges, laundry charges, final cleaning and all services already used will be charged in full. The surcharge for the Flex Rate is non-refundable.

Standard rate – our lowest price
Bookings made at the standard rate cannot be cancelled free of charge. In the event of cancellation, 80 per cent of the price of the cancelled and unused services will be charged. After check-in, service charges, laundry charges, final cleaning charges and any services already used will be charged in full. The booking fee is payable at the time of booking.

General
If a Flex rate has not been booked, the Standard rate applies. The rate selected at the time of booking is binding. It is not possible to switch between the Standard rate and the Flex rate at a later date. Unless otherwise stipulated in the contract, the statutory provisions apply.

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Breakfast / Meals

We do not provide breakfast or any other catering services. All flats have fully equipped kitchens for self-catering. There are also plenty of cafés, restaurants and shops in the vicinity of our flats.

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Cancellations

Cancellations are subject to the terms and conditions of the rate selected at the time of booking. Further information can be found under ‘Booking Conditions’. Cancellations must be made in writing, e.g. by email. Cancellations by telephone are not permitted. The date on which we receive the cancellation is decisive for determining whether the cancellation deadline has been met. If you have already checked in, service charges, laundry charges, final cleaning charges and all services already used will be charged in full.

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Cancellation due to late payment

We reserve the right to cancel bookings in the event of late payment. Cancellation charges depend on the rate booked.

Flex rate: In the event of cancellation by us due to late payment, we will charge 20 per cent of the total price up to and including 15 days before arrival, and 80 per cent of the total price from 14 days before arrival. After check-in, service charges, laundry charges, final cleaning and all services already used will be charged in full. The surcharge for the Flex rate is non-refundable.

Standard rate: In the event of a cancellation, 80 per cent of the cost of the cancelled and unused services will be charged. After check-in, service charges, laundry charges, final cleaning charges and the full cost of any services already used will be charged in full.

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Car parks

At most locations, parking spaces and/or garages can be booked directly at the accommodation for a small fee. Places are limited, so it’s best to book your parking space at the same time.

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Changes to the rental period

If there are any changes to your arrival or departure dates, we will need to assess each case individually. Please let us know of any changes you wish to make as early as possible. The booking price may vary depending on availability, the season, the minimum booking period or the discount scale. Shortening a rental period that has already been booked may be treated as a partial cancellation. In this case, the cancellation terms for the booked rate will apply.

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Changing a booking

We will be happy to accommodate your requests for changes. Individual services, the number of guests, parking spaces and similar details can usually be changed without any problems before your arrival. Simply send us your requests for changes, quoting your booking reference. Where possible, we will confirm your changes. All changes only take effect once we have confirmed them.

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Check-in / Check-out

Check-in is from 4.00 pm on the day of arrival, and check-out is by 10.00 am on the day of departure. We will email you all the information you need for your journey and check-in in good time before your arrival.

Important: For bookings made on behalf of other people, the check-in details must be passed on to the guest who will actually be staying at the property. Alternatively, you can provide us with the email address of the guest who will be staying, so that we can send the details to them directly.

On the day of departure, please vacate the flat by 10.00 am at the latest.

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Children

Children are welcome here. Babies and toddlers under the age of 4 can stay in a cot free of charge. We provide cots and high chairs. Please bring your own bed linen and towels for babies staying free of charge.

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Flex rate

You can find information about the Flex rate under ‘Booking Terms and Conditions’.

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Internet / WLAN

All flats have free Wi-Fi. You will find the login details inside the flat. Wi-Fi is a free service. We cannot guarantee that it will be available at all times or without disruption.

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Luggage storage

We are unable to offer a luggage storage service before check-in or after check-out. As a holiday let provider, we do not operate a reception or luggage storage facility at our properties. If required, we recommend the public luggage lockers at Dresden Central Station.

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Minimum booking period

The minimum booking period is generally 2 nights. Depending on the flat, the time of year or the season, different minimum stays may apply.

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Offers

Please use the search function on the homepage of our website www.apartmentdresden.com or browse through our property listings.
You can find current prices for available flats there straight away using the search function or the search box directly next to the flat descriptions. To book, simply follow the booking process.For specific enquiries, longer stays or recurring booking periods, you can also contact us via the ‘Enquiry’ form.
All offers are subject to change. Bookings only become binding once you have received our booking confirmation.

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Payments

You will find the applicable payment terms, due dates and payment deadlines in your booking documents. We reserve the right to cancel bookings in the event of late payment. Any payments already made will be set off against any cancellation fee that may be due.

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Pets

Please refer to the information provided in the property descriptions. In designated properties, house-trained pets are welcome for an additional charge. Out of consideration for guests with allergies, we deliberately keep other properties pet-free. Please book any accompanying pets directly at the time of booking, specifying the number. Pets not booked in advance may not be accommodated. Aggressive, dangerous or significantly disruptive animals are not permitted.

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Standard rate

You can find information on the standard rate under ‘Booking Terms and Conditions’.